Future Trends
-A rise in those working from home.
-Businesses spanning more than one site.
-Business operating 24/7 across the world.
-Cost savings for small companies by having support cover many sites.
-Increased productivity for IT staff/
-Cheap to implement - VNC, Windows remote desktop and Windows Live Messenger are free.
Drawbacks of remote support
-Needs faster internet.
-Communication with the technical user.
-If the network or server goes down, then nothing can happen.
IT support for the future
-Support systems that know you.
-Smarter peer-to-peer support.
-Virtual worlds with avatar support.
No comments:
Post a Comment